We have Cisco IPCCe 5.0 and we have one application where we can see from the router that more than 15 calls are coming in, but the Skills Stats Report shows the calls in the queue at 15 or lower - never higher.
The one thing I can think if is that we have a point in the script where if there are more than 15 people in the queue, then it plays a "high demand" message, and if it's less than 15 it plays an ordinary waiting message.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...