Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CAD, can a call be classified utilizing a drop-down

Is it possible to create a category for the agents to classify the caller utilizing a drop-down menu and still be able to use the Wrap-Up data selection drop-down? This classification needs to be searchable by the supervisor for reporting.

Everyone's tags (2)
134
Views
0
Helpful
0
Replies
CreatePlease login to create content