I can't implement call recording via Cisco Desktop Agent. I created users/agents, assigned them primary and IPCC extensions (the same number). Add user to CSQ and assigned skills. CAD can manage user phone, manage with their state, shows incoming/outgoing calls and etc. I created application with simple ACD algorythm that chooses agent with ready state. Phone computer port is configured as SPAN. I checked with Wireshark RTP flows - they are shown. But when agent presses button to start record (I did put this button to toolbar of CAD) nothing happens but in Agent0001.log file i see message
2014-01-22 19:04:30:864 INFO DESK1316 Supervisor CiscoCM attempting to record extension 4888; The non-business call is not allowed to be recorded. Call ID <16786249>. Record request rejected - returning.
How CAD distiguishes business and non-business calls? How do i can manage this problem?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...