Is there any way to monitor an agent's "chat" function within the Cisco Agent Desktop software? We want to make sure that "chat" is being used as a business tool and nothing else. Any feedback appreciated.
I tested the chat function from an agent to the supervisor. The logs are located on the PC C:\Program Files\Cisco\Desktop\log\transcripts. After I closed the agent and supervisor applications the transcript is still on the PC.
2011-01-29 07:11:39.000:From: 2104 (Agent) To: super Priority: Type: Chat-Supervisor Message: Good Morning 2011-01-29 07:12:23.859:From: super (Supervisor) To: 2104 Priority: Type: Chat-User Message: Good day
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...