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Green

CAD click to dial hyperlinked phone number

Phone numbers formatted like xxx-xxx-xxxx are being hyperlinked in the integrated browser in agent desktop. When I click the hyperlink it dials "#*xxx-xxx-xxxx" and the call is failing right on "#".

How do you get this to work?

2 REPLIES
Green

Re: CAD click to dial hyperlinked phone number

I also get an error message popup in cad.

The agent- or workflow-initiated action request failed.

Green

Re: CAD click to dial hyperlinked phone number

I fixed it. Had to configure the dial string in desktop administrator to add 91.

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