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CAD Configuration

Hi All,

Need your assistance to disable the Wrapup button from Agent Desktop, what is the process to do this?

We have ICM 8.5.1

Inline image 3

Thanks in advance for your help!

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CAD Configuration

In CAD Admin go to Work Flow Groups --> Wrap Up Data and uncheck "Enable Wrap-up data" under the desired work flow group.

HTH,

Chris

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