Had a user that had a call showing up in Agent Desktop but did not disconnect after she hung up. She tried high
ligting the call and hitting the drop button but that did not work and ended up closing out of Agent Desktop so she could take calls. Then I had another user same issue and had to close out of Agent Desktop, only when she logged in this morning she still isnt' getting any calls. Both cases they were in a "Ready" state. How can I disconnect the calls when CAD freezes and verify that the agents are recieving calls again, or back in the"Ready" state? Are there any known bugs for CAD freezing? we are using version 6.6.1
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.