Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CAD failover problem

Hi

I am facing a problem with the CAD Services failover to secondary server were some of the agent desktop features go inactive.The setup is a UCCE 7.5 Split rogger model and the CAD services are running on the Pg box.All the icm components are running on 7.5(8)

On shutting the CAD Services on the primary server features like chat,enterprise data  goes inactive.This remains down till the services on CAD Primary have been brought up.Attached is the snap of the agent desktop on failure.

339
Views
0
Helpful
0
Replies