Call comes in and generates a pop in the build in browser and it turns out that it's the wrong case, so the agent browses to the correct case. How can I update the call data with the correct case number.
I'm hoping to be able to grab the new case number from the URL or from the webpage, but running into issues using the default CAD actions, anyone?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...