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Community Member

CAD information through Scripting

Hello,

In our business we manage accounts from different clients, and the agents need to know some vital information about the calling party before answer the call.

We want to know if there is a possibility to program a scritp to display some information through CAD, get it from some database or CRM.

Thanks.

5 REPLIES

Re: CAD information through Scripting

Yes, look into setting up a CAD workflow.

david

Community Member

Re: CAD information through Scripting

David,

I will going to do a lab, in order to test that kind of workflow.

Thanks

Community Member

Re: CAD information through Scripting

David,

did you know about a document where this is explained?

Thanks

Re: CAD information through Scripting

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_2/user/guide/cda72ug.pdf

or the admin guide of your CAD version is pretty well detailed to accomplish what you want to do.

david

Community Member

Re: CAD information through Scripting

David,

thank you very much for your help, appreciated.

André

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