Looks like when I launch that URL from IPCCX locally, it requires authentication - user/pwd. Will this be an issue if the agents authenticate on their own PCs anyway? If so, is the only option to go with Macros to launch the IE locally and fill in the URL path or can I somehow authenticate to that customer's server?
Thanks Geoff. The session ID is actually the Implementation ID off of the Get Contact Info which I understand equates to the Global Identifyer in CCDR in CM, right? They basically want to be able to tie a call from CM to IPCCX.
For the Browser. they actually have it set up where each time an agent logs into CAD, it also logs into their intranet (this is the authentication portion that I'm running into in the IPCCX server). If I understand it correctly from your statement, does that mean even though it might not work on the "testing" in the IPCCX server itself but it should technically work in the agent's PC?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...