Running UCM 7.x and IPCC Express 7.x. Integration between UCM & IPCCX is configured successfully. Able to see the Agents in IPCCX.
Installed CAD on Agent PC, after installation when we run CAD application it shows an error message "A licensing error has occurred. Please try again in five minutes. If problem persists,please se your log file or Systen Admin for details."
Sounds like it cannot reach the licensing process on the CCX server. Do a Wireshark on the PC to see what protocol/port it is trying to use and then investigate any possible firewalls, including on the PC, that could be blocking it.
One of my clients just rebooted their UCCX 7 server yesterday and this morning all of their agents are getting the same message: "A licensing error has occurred. Please try again in five minutes. If the problem persists, please see your log file or your System Adminsistrator for details"
Then: "License Server is Down"
What log files should I be examining on the computers with CAD installed? Any other ideas?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
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