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CAD issue

We having a setup :

uccx 8, cucm 8 .

Getting below error and agent is getting log out from the CAD application.

"Seesion has been idle over its limit. log off will in 2 min. Press any key to continue session."

could any one help me to resolve this.


CAD issue

This is issue is Citrix related which is explaining in the citrix support forum.

Please refer url :


The administrator of the server that is running Terminal Services may have set a timeout value on idle sessions. User may have been logged on to the computer previously, and then let the session go past the idle  timeout limit, at which time User received the following warning two minutes prior to disconnection:  Remote Desktop Disconnected

The remote session was ended because the idle timeout limit was  reached. This limit is set my the server administrator or by network policies. When user reconnect, user is in the same session and the warning that user received for disconnection is still present in the session.


It is nothing to do with Cisco CAD

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