I have to be honest, I have no idea what a Flexlm floating license schema is. So I can't answer that.
However, I can answer your other questions:
2. Each License is for 1 agent/1 supervisor (that means, one account that has none, one, or both roles assigned to it)
3. When a supervisor logs in to manage their agents, this takes up one concurrent license. If they then decide to log in to CAD, say for barge, or helping take calls, the same concurrent license is used. The system will show two instances of that user logged in, but it will only count one against the total concurrent logged in agents.
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