Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state change and call control operations cannot be performed." Looking at the logs it state 32760. What could be causing this intermittent issue?
Please deassociate the phone\device from this Agent and also from the RmCm application user in CUCM. and again reassocite it back as before. Also try performing the Directory Resync operation from the CDA (Cisco Desktop Administrator) and see if it helps.
You can try restarting the CTI manager service also if the above workaround doesn't help.
Hope it helps.
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Unfortunately Cisco Support was not much of a help and 4 cancellation web conference. If I have not complained to the Manager nothing would have happened. This week Cisco Supervisor (Alok) helped me with some configurations and will test it out tomorrow. Until then everything still the same.
Our current work around is to call the agent's extension to establish a link then CAD will go to Ready State.
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