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CAD Login Failure IPCC 6.0

Failure logging in CAD agents in IPCC Enterprise 6.0. Receive Error 10125: Attempting to login to Invalid Instrument. Agent is associated with that device in CCM and all agent phones associated to JTAPI user for IPCC. Have tried the /devtype ciscophone /dn setting under the Advanced agent configuraion with no success.

The CTI Server issues the following error:

9:59:20.561 CNetPort(00D103D0)::ReceiveData, recv, WARNING,, Connection to Host[10.1.15.101], Connection reset by peer. (WSAECONNRESET), Error Number(10054).

7 REPLIES
New Member

Re: CAD Login Failure IPCC 6.0

Turn the logging on on the Agnet Desk top and check what you see in the log or past it here

New Member

Re: CAD Login Failure IPCC 6.0

Attached are the log files and the output log from the CAD Agent on the PC.

Also, here is the output from the CTITest for the agent login:

CTITest:agent /id 2001 /ext 3049 /instrument 3049 /periph 5000

CTITest: login 2001 cisco /instrument 3049

CTITest: 13:23:00 Trace: *** SET_AGENT_STATE_REQ failure response, err:10 (CF_PR

IVILEGE_VIOLATION_ON_CALLING_DEVICE), periph err:0 after 0 ms. ***

New Member

Re: CAD Login Failure IPCC 6.0

Can you please alsoupload the agent.dbg file

New Member

Re: CAD Login Failure IPCC 6.0

I have no agent.dbg file.

New Member

Re: CAD Login Failure IPCC 6.0

This what the I coudl decode from the errors I sawon the CTIOS Log,

1st Level Text = 'The device target specified does not exists. Internal or

configuration error'

2nd Level Text = 'A device target with the network target ID specified cannot be

found. This could indicate either an internal error or a configuration error'

New Member

Re: CAD Login Failure IPCC 6.0

If you fell the configuration is all ok,

make sure to reset all PG service and also CTI oS.

And also the CTI manager in Call manager.

Unassociate the phone from the Jtapi user before doing this and reassocite the phone after resetting all the services

New Member

Re: CAD Login Failure IPCC 6.0

but how can do the erro when logging in CAD,the same error received: "Error 10125........"

here is the Device Target Explorer Configuration

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