10-16-2009 06:58 AM - edited 03-14-2019 04:44 AM
When I try to log into CAD I get the following error
The line is restricted, cannot log in. The is associated with RMJTAPI only get issue with one user
10-16-2009 08:21 AM
Make sure the agent is associated with the phone in CM.
Ensure the phone is set for cti use as well.
Chris
10-16-2009 08:34 AM
yep user is linked to device profile and CTI control is enabled.
like I say when I restart the CRS engine it works but it happens on a number of users
10-16-2009 09:48 AM
Next time try and reset the phone and see if that clears the issue. Or remove and add the associated to the jtapi user.
dam
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