Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CAD - Make a call prefixed with 9

Hi,

Just upgraded a customer from CCX 3.5 to 7.0 Enhanced. They claim that on their old version of CAD, they didn't need to enter a 9 (needed for an outside line) when using the make call button on CAD.

I think there may have been this setting on the old server (unfortunately I don't have access to the server anymore) but I can't find anything similar on v7.

They used to copy and paste a number out of a record somewhere and paste it in to the make call window and complain that they now have to enter a 9 first when they didn't use to.

Any ideas if this is still possible or if there is a workaround?

Thanks,

Ray

1 REPLY
Green

Re: CAD - Make a call prefixed with 9

I don't know Express - I do Enterprise. But I know CAD - open the CDA (Cisco Desktop Administrator) and look at Work Flow -> Dial Strings. See if you have this (see picture).

Regards,

Geoff

131
Views
0
Helpful
1
Replies