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New Member

CAD not ready

Hi all.

I have an issue with CAD6.1 and IPCCX 4.0(4)SR01.

Sometimes, apparently with no correlation with other events, CAD goes to NOT READY STATE.

Some idea?

Alessandro.

2 REPLIES
Cisco Employee

Re: CAD not ready

Hi Alessandro,

most likely reasons is a call delivery failure.

Could you please raise a TAC SR on this providing CAD and MIVR logs including agentid/extension and relevant time?

Regards,

Riccardo

New Member

Re: CAD not ready

Hi Riccardo

thank you for yor help.

It was an issue related to call delivery failure.

Regards.

Alessandro

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