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New Member

CAD on UCCX 9.0

Hi,

We're using UCCX 9.0 with CAD for the agents. Our issue is that the screen of the agents is used (in a full screen mode) by another application.

We're trying to figure out if there is a way to notify to the agents from which CSQ the calls are issued (as the CAD is not seen on their screens).

Thanks for your help.

Regards,

Everyone's tags (1)
3 REPLIES

Hi,no, nothing out of the box

Hi,

no, nothing out of the box.

But if you are willing to do some extra programming, you can use the IP Phone Services SDK to send a short text including to the agent's phone dispay.

G.

New Member

Hi,Thanks for the answer. Do

Hi,

Thanks for the answer. 

Do you think that it will be also possible to send the CSQ information through an IPC Action ?

I'm thinking about a third party application (maybe on the task bar...) that can display the CSQ name...

Not sur if it's possible though.

 

 

Hi,well, that may work but I

Hi,

well, that may work but I don't really recommend it.

For instance, if you want to switch to Finesse, the web based agent application, you will run into problems again.

G.

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