I am setting up an application/script for our helpdesk. this application/script will be used internaly. is there a way to show the 'alerting name' or 'internal name' from the callmanager 4.1 fields to populate in the cisco agent desktop (CAD). right now it only populates the DN, and it would be helpful for the helpdesk staff to be able to view the name of the caller in the queue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...