I am having a weired situation happening with CAD 8.5(2a) with ICM 8.5(3)
The silent monitoring is working and the supervisor can monitor the agent normally however , what is happened is if the supervisor was monitoring a agent and he decided to monitor another agent , if the supervisor didn't stop the first one and acivate the monitoring on the second supervisor he can listen to both at the same time ???? is this normall with CAD 8.5(2a) because earlier version if the supervisor starts a monitroing while he is monitroing aanother agent, the first one stops and the second is activated automaticly.
I also encountered another situaition, if the supervisor is monitroing a agent on active call and the call is ended the agent will be kept under monitroing so if another call came in the monitoring became active directly , is this also normal with CAD 8.5(2a)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...