Someone has to have experienced this problem. I have now installed CAD on every agents PC. I tested after every install with a call to my cell and I was able to monitor it. The next day, monitoring real calls, only about 1/3 of them were working. I've been through countless calls with TAC to get as far as I've gotten now. Span to PC port is enabled in UCM and on the phone it's listed as such. Postinstall.exe is pointed to the correct address on the NIC. I'm out of options and out of my mind. Anyone?
very buggy in relation to monitoring specifically, or just generally. I've had success with other features. I'm just frustrated with the monitoring. We are slated to upgrade to 5.x within the next couple of months, but unfortunately I've been tasked to get the monitoring working now.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...