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Community Member

CAD - Skill statistics report not showing any data.

Guys,

We have a couple of users accessing the above report via their Cisco Agent Desktop application. They are choosing the reports TAB and then the Skill statistics report. One person can see calls in queue and oldest in queue and the other cannot. Has anyone else experienced this and if so what was the resolution.

Regards

Carlton.

4 REPLIES
Community Member

Re: CAD - Skill statistics report not showing any data.

I am also having the same issue at this time. Did you ever come up with an answer?

Green

Re: CAD - Skill statistics report not showing any data.

My usual question - UCCE or UCCX?

Regards,

Geoff

Blue

Re: CAD - Skill statistics report not showing any data.

Can you ensure the desktops that are having the issue don't have a personal firewall client OR Windows Firewall running?

adignan - CDW

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Community Member

Re: CAD - Skill statistics report not showing any data.

Hi,

If you are in Duplex mode try turning off Side B If you see all the stats then there is a regisrty setting that has to be changed.

We found this because half of our agents were seeing stats half were not. We turned side B off for maintenance and the stats were visible to all agents.

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