CAD - Skill statistics report not showing any data.
We have a couple of users accessing the above report via their Cisco Agent Desktop application. They are choosing the reports TAB and then the Skill statistics report. One person can see calls in queue and oldest in queue and the other cannot. Has anyone else experienced this and if so what was the resolution.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...