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Community Member

CAD state change from Ready to not ready

Am running CAD 6.0 on IPCCX 4.0 The agents state goes from ready to not ready when calls are missed. how do i stop that?

Please help

many Thanks

2 REPLIES
Community Member

Re: CAD state change from Ready to not ready

Hello,

it's an option on the sytem parameters on the server.

You can configure the default comportment of the agent state if not answering.

I can't help you more now 1:00 AM in france perhaps in few hours ...

Hope it helps

Please Rate

Remy (France)

Community Member

Re: CAD state change from Ready to not ready

Hello,

Log On CRSAdmin page, go to System / System Parameters and change the value of :

"Agent State after Ring No Answer" to Ready (it should be to Not ready)

After that, if an agent is not reponding to a call he will stay in ready state.

Please Rate the Post

Hope it Helps

Remy (France)

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