We did an upgrade for an IPCC platform from version 7.2(4) to version 7.2(7).
We started at 1:00 AM, we stopped all the services on the Agent PGs, Roggers... then we upgraded all the ICM and CTIOS components and we restarted the servers at around 3:00 AM.
We noticed that all agent statistics on CSD for the time range Midnight - 1:00 AM are not available.
Does anyone has an explanation for that?
We know that CAD stats are reset everyday at midnight but are Agents Statistics also reset when we restart CAD or CTI Server?
Thanks for the help.
I have seen odd things with those CSD stats - things I could not explain. Like missing three hours. Only happened a couple of times.
I don't think you will be able to get to the bottom of it.
Normally statistics are reset everyday at midnight. If we restart Agent PGs (CAD+CG+CTIOS), statistics should not be reset. Correct?