Our customer is experiencing an issue with the supervisor desktop. The desktop is showing an incorrect state for an agent in the supervisors team. It is reporting that an agent is in a ready state, but with a not ready reason code. When I check the historical reports, it shows that the agent was in fact not ready for this period.
I've attached a screenshot. We are using UCCX7.0.1 SR5
Has anyone experienced this, or can anyone offer an explanation?
Re: CAD supervisor desktop showing wrong agent state
Did you ever get to the bottom of your issue?
I have a similar problem with CAD 7.6(2) in UCCE 7.5(6) where the CAD Agent had made themselves "Not Ready", Webview confirms this, however the CAD desktop (and Supervisor desktop) still shows them as "Ready"
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