When a caller comes into script A and presses option 1, agents A answers. Caller pressed wrong option, so Agent A transfer the caller back to script A and presses option 2 then completes the transfer. (call is coming in from the PSTN)
When agent A does this the CAD shows agent A status as reserved and all the buttons on CAD are greyed out. The IP phone shows that the call was transfered but CAD stays in reserved until the caller is disconnected.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.