One of our business units is finally using the option to transfer by a agent ID, instead of direct dialing their hard phone.
The only problem I have, is when we queue to the agent (each agent has the single enterprise 'agent transfer' skillset on their profile), how can we easily notify the agent a call is in his personal queue.
The business argument, is the agent (availble, or just ready) see's their ACD line flashing/ringing and know's there is an inbound call so they can grab it.
I have checked CAD 7.2, but dont' see any way of popping an alert box when a call in queued to an agent.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...