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New Member

CAD using CIPC on CCX V8

When trying to login to CAD to an agent with a CIPC phone, I get an error message that states "you cannot login because the phone is IPv6 enabled". We don't use IPv6. Is there a way to turn this off on the CIPC?

Thanks

8 REPLIES

Re: CAD using CIPC on CCX V8

Just a shot in the dark... Try disabling IPv6 in your network protocol stack on your PC.

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New Member

Re: CAD using CIPC on CCX V8

My computers are using XP with no ipv 6

Cisco Employee

Re: CAD using CIPC on CCX V8

Hi,

This is a new issue where CUCM is sending a null for the IPV4 field thus CAD thinks the device is using IPV6. Are the agents using Extension Mobility?

CSCti18636 Extension Mobility user can't login as UCCX  CAD Agent.

You can review more details about the bug through the bug toolkit on cco - http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Regards,

Joe

New Member

Re: CAD using CIPC on CCX V8

thanks for the update.  I have been workign tac on this and file that bug on my behalf.  But the work around they have posted does not work.

At this point you can use EM and UCXX running version 8.

Re: CAD using CIPC on CCX V8

Can you please calrify your last statement?  It's confusing.

Can you use EM with Desk Phones on CUCM/UCCX 8?

Can you use EM with CIPC on CUCM/UCCX 8?

Is this an issue with CUCM or UCCX?

Anthony Holloway

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Super Bronze

Re: CAD using CIPC on CCX V8

Hi

I hit a very similar issue to this today; after upgrade from 6.1 to 8.0(3a) of CCM and 8.0(2) of UCCX I couldn't log in to CAD. Oddly if I reset the phone while the 'IPV6 not supported' error and then hit retry it allowed login, which meant I thought it was fixed and didn't troubleshoot it further...(I had set a Common Device config on the phone which enforced IPV4-only mode, so I thought that had fixed it).  This affected both 7962/7911 phones.

Later when I noticed it had not been resolved, I had started an upgrade to 8.0(2)ES1, and had also triggered a JTAPI sync prior to that; so either getting the proper version of JTAPI or upgrading to 8.0(2)ES1 resolved it in my case.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: CAD using CIPC on CCX V8

Thanks for the update Aaron.

So as far as we know, in UCCX 8.0(2) ES1:

Desk Phone + EM + CAD works

and

CIPC + CAD works

Correct?

Anthony Holloway

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Super Bronze

Re: CAD using CIPC on CCX V8

Hi

Well - Deskphones with or without EM, yes... this customer doesn't use CIPC so couldn't test that.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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