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CAD v CAD-BE

Does anyone know if there are any disadvantages in using the brower edition CAD over the application version in UCCX 8.x?

I think CAD-BE doesn't support the email client, but unsure. Haven't yet found a link that defines the differences.

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Re: CAD v CAD-BE

CAD-BE does not support agent email.

This excel document has a Agent-Browser Edition sheet that lists all the features in CAD-BE for UCCE and UCCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/compatibility/guide/CAD_8.X_Feature_Matrix_-_Final.xls

Brian

please rate helpful posts

1 REPLY
Silver

Re: CAD v CAD-BE

CAD-BE does not support agent email.

This excel document has a Agent-Browser Edition sheet that lists all the features in CAD-BE for UCCE and UCCX.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/compatibility/guide/CAD_8.X_Feature_Matrix_-_Final.xls

Brian

please rate helpful posts

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