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Calculating IVR duration and Queue duration.

Hi We have contact center with comprehensive call model with CVP.

call flow is as below

GW--->Cups-->CVP(Call server)---ICM ----(Run external Script for IVR) (VXML GW)----> Agent Queue ( Run external script for playing EWT and queue music) ---> Agent.

We want to calculate average duration spent on IVR (initial digit collection) and average Queue Time.

From the documentation of Termination_Call_Detail found that  DelayTime gives the duration before call being queued to Agent. But I see that DelayTimes  as 0 .

We are using the same script for IVR and Queuing.

ICM ver 7.5 with CVP 7.0.

Looking for help on /understanding how I can write a sql query to get this.

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