My customer is running with ICM 6.SR12, with CCM 4.1, we are getting almost 10 to 12 calls as abandoned call, my customer is interested in knowing if we can find out from which end the call is getting disconnected,i.e, whether end user (PSTN) is disconnecting the call or the call is getting disconnected while in the ICM.
Please help from which logs I would be able to get this information.
My first suggestion would be to look at the Route_Call_Detail table for the rows where RouterErrorCode = 448, then check out the script that was running when the call abandoned - the ID is in the row. Look in the Script table, then cross reference to the Master_Script table. Now you will know which script they are dropping in. If this is your queue script, then you can guess that they are simply dropping in queue.
The time stamps of these abandons will give you ammunition to check other logs.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...