we get few abandoned calls which is connected to the agent less than 5s and drop. Can it be explainable? We are having Tier 2 support which handle transfered call from Tier 1 in other country via PSTN. Some time our wallboard counting abandoned calls eventhough we doesn't get the ringing on the agent phone.
The Abandoned Call Detail Activity Report contains information about calls
that are abandoned.
1. For ICD calls, a call is abandoned if it is not answered by an agent and the caller hangs up or is disconnected.
2. For IVR calls, a call is abandoned if it does not get past the workflow step that sets the handled flag. If a call has more than one leg that is abandoned (for example, an IVR call that is processed by different applications), each abandoned leg is displayed in this report".
3. Abandoned call with an Agent Name - Means an Agent was selected, but before they could answer, the caller hung up
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...