IP IVR? CVP? Are you doing any load balancing of calls? You're going to give a lot more information than what you've provided. For example, I've seen in IP IVR where someone (me) forgot to load one of the scripts into the second IP IVR and half the calls will then fail. Same could happen if you don't have all the prompts in all the CVP servers.
Sorry David my mistake we are using 2CVPs and load balancing is being done by DNS SRV records i have checked and the prompts are there i have some network connectivity issues could that be the cause of this?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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