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New Member

Call Announcement on transfer

I want to make a Call tree with 3 Language announcement’s. Once the language is selected, the call will be transferred to an outside vender. No issue doing this- is there a way to announce that this call to the answering phone? basically "Hey this is a call from XXXX" then connect the call.

Is this the call consult transfer?

Thanks

Everyone's tags (1)
2 REPLIES
Hall of Fame Super Silver

Assuming you have UCCX not

Assuming you have UCCX not UCCE then yes the console transfer step will allow you to do just that.

Chris

New Member

Thanks Chris, I do have UCCX

Thanks Chris, I do have UCCX.would you happen to have an example.

 

Thanks

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