Call Back and IP IVR

[bilalghayad]

Hi List;

The customer here is asking if the IP IVR with IPCC can do callback as following:

If client called and no free agent, then it will go for queue, in the queue it will be asked if he needs to stay in queue or need call center to callback him, if he select call back, then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible? How?

[tstanik]

The Web Callback feature for IPCC exists and works with the MediaBlender 4.0.113 release. Please refer to the documents for ICM Weboption for more details on how to implement this.

[bilalghayad]

Dear tstanik;

Thanks for your kindly help.

MediaBlender 4.0.113 is coming with IPCC or it is a third party application?

Regards

Bilal