Hello guys,
I have a question for you. I think a read somewhere in the documentation that if you have a premium license you can configure an option to call back
this is the scenario:
the caller is on the queue and if they don't want to wait longer they just select the option to have an agent call them back when they're available
we are deploying uccx 7.X with premium licensing however i can't find the proper documentation
hopefully you can point me to the proper documentation
thanks