Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Call Center ACD Agent not receiving new voicemail indications on phone

UCCX - 8.5.1

UCNX - 8.5.1

CUCM - 8.5.1

We have a couple of a new agents on the system.  I have set them up with  individual agent extensions in CUCM and UCCX.  The functionality is working perfect except when a new vm is left on the help desk mailbox, the indicators for their ACD extensions do not work. It does however work for the existing agents.  I originally thought I needed to add the new ACD extensions as an alternate extension on the Help Desk Mailbox in Unity.  When I looked, only the CTI RP for the Help Desk is added as an alternate extension. 

That RP is setup as the Standard_Voicemail in UCCX in the application and script.  Do I need to somehow associate the new Help Desk ACD's with this RP so the VM indicators work for them??

Thanks

1 REPLY
New Member

Call Center ACD Agent not receiving new voicemail indications on

Try adding the new extension under MWI indication for Help Desk mailbox.

Subscriber -> Messages -> MWI extensions

389
Views
0
Helpful
1
Replies
CreatePlease login to create content