Call Center ACD Agent not receiving new voicemail indications on phone
UCCX - 8.5.1
UCNX - 8.5.1
CUCM - 8.5.1
We have a couple of a new agents on the system. I have set them up with individual agent extensions in CUCM and UCCX. The functionality is working perfect except when a new vm is left on the help desk mailbox, the indicators for their ACD extensions do not work. It does however work for the existing agents. I originally thought I needed to add the new ACD extensions as an alternate extension on the Help Desk Mailbox in Unity. When I looked, only the CTI RP for the Help Desk is added as an alternate extension.
That RP is setup as the Standard_Voicemail in UCCX in the application and script. Do I need to somehow associate the new Help Desk ACD's with this RP so the VM indicators work for them??
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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