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New Member

Call centre

I am a newbie to Call centre solutions, Can some one show me where i can start? What must i know? It would be helpful to receive guides too, Thank you in advance..

  • Contact Center
1 ACCEPTED SOLUTION

Accepted Solutions
Gold

Re: Call centre

5 REPLIES
Gold

Re: Call centre

New Member

Re: Call centre

hello Juan, i have found the reply so helpful, thank you, we are going with the Cisco Unified Contact Center solution.

One more thing, any configuration guides i can find?

Gold

Re: Call centre

For Enterprise, you can get all the information at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_general_information.html

For Express, you can get the information at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_general_information.html

It is a lot information, but it will help you.

Hope this helps,

Juan Luis

Silver

Re: Call centre

You should care about the number of Skillgroup if you have a distrubited deployment: your ICM controller and your PGs dont reside on the same site. Cisco porvide you then with a calculator (ACD/CallManager Peripheral Gateway to ICM Central Controller Bandwidth Calculator ) which tell you how much Bandwith you need between G and Controller (one of the parameter that you specify on the calculator is the number of Skillgroup)

check the Calc on this link:

http://tools.cisco.com/s2slv2/viewProcessFlow.do?method=browseStepsPage&modulename=browse&stepKeyId=55|EXT-AS-107287|EXT-AS-107288|EXT-AS-107301&isPreview=null&prevTechID=null&techName=IP%20Communications&sessionTimeStamp=#

Silver

Re: Call centre

Sorry, wrong thread.

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