Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call Centrum basic question.

Hi all,

we would like to build Call Centrum

based on Cisco technology but we dont know where to start. So could someone help me what products are available today and which things we should take care about to succeed in building such project. I know that it is complex question but I need help what concrete product related to Call Center do.

Of course our company has Cisco IP telephony yet.

BR

jl

  • Contact Center
2 REPLIES
New Member

Re: Call Centrum basic question.

New Member

Re: Call Centrum basic question.

Hi Wei,

yes I understand it is hard question answer where

should I start. I thought only basic steps. What

servers we need and how much and what aplications.

Because when I read about IPCC..it mention about..

it is all-in-one but when read step further there is

more and more applications. For instance what I install when I buy IPCC Express Advanced or IPCC Enterprise CD?

br

jl

100
Views
0
Helpful
2
Replies
This widget could not be displayed.