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Call Disconnecting party identification

Hi,

We are using UCCX 5 and CUCM 6.0, my question is how can we identify that an inbound ACD call has been disconnected by Agent or calling party?

I have seen CDR dump from CUCM but unable to identify the call disconnect source.

Any suggestions?

1 REPLY

Re: Call Disconnecting party identification

This information comes from CDR records. The two CDR fields you will be interested in are OrigCause and DestCause. If the calling party hung up, OrigCause will have a cause code of 16 (normal call clearing) while DestCause will have 0. If the called party hung up, DestCause will have a code of 16 while OrigCause will have 0.

This document is a good guide to interpreting CDR records:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_1_1/car/carcdrdef.html

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