In our scenario there is intermittent issue where call coming into IVR and after option 3 and 2 it being send to label > directory number > toll free number users getting error message and call disconnects.
The directory number is not associated with CTI route point.It is just directory number in Call routing tab (2nd Tab,after System tab). ICM sending call to this label after pressing certain option and this label is directory number which is forwarding all calls to a toll free number.
When I choose Option 3, then Option 2, the IVR states:
-"Please hold while we transfer you."
-"I'm sorry, We are currently experiencing system problems and are unable to process your call, please try your call again later."
Please look at ICM script in monitor mode and ensure it hits label node and returns label for routing client - IPIVR.
Take a look at MIVR logs (SS_TEL) to see why redirect may be failing, potentially CSS/ partition, codec or location issue may cause redirect to fail. Please verify CCM configuration to ensure CTI port can do the redirect to label.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...