I am using the Advanced Queues script provided in Cisco Script Repository and am able to queue a recording to the next available agent. However, when I tried to queue this recording overnight, the call has disappeared after 30~31 minutes. Any idea to correct this issue?
One thing to consider, even though this usually doesn't happen after just 30 minutes, is that the system defaults to a "maximum number of executed steps" of 1000. Since you said that the call disappears over night, I thought I would through this out there. You may want to debug the script and see what error you get when the call drops. This should be fairly easy since the call drops after only 30 minutes. Like Chris, I'm also curious to see the script.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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