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New Member

Call dispears when using Advanced Queue script

I am using the Advanced Queues script provided in Cisco Script Repository and am able to queue a recording to the next available agent. However, when I tried to queue this recording overnight, the call has disappeared after 30~31 minutes. Any idea to correct this issue?

Thanks in advance.

Michael

  • Contact Center
5 REPLIES

Call dispears when using Advanced Queue script

Hi Michael,

Do you have any Max Retries mentioned for the prompts being played when the Caller is place in the Queue?

Thanks,

Anand

Hall of Fame Super Silver

Call dispears when using Advanced Queue script

Can you post the script you are using?

Chris

New Member

Call dispears when using Advanced Queue script

One thing to consider, even though this usually doesn't happen after just 30 minutes, is that the system defaults to a "maximum number of executed steps" of 1000.  Since you said that the call disappears over night, I thought I would through this out there.  You may want to debug the script and see what error you get when the call drops.  This should be fairly easy since the call drops after only 30 minutes.  Like Chris, I'm also curious to see the script.

Good luck!

Larry

New Member

Call dispears when using Advanced Queue script

Out of the office and haven't check the forum for a while. I use the same script from Cisco Contact Center Express Script Repository.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

You will see BaseLineAdvQueuing folder after unzip the file.

New Member

Call dispears when using Advanced Queue script

Another discussion for the same topic

https://supportforums.cisco.com/message/3574540#3574540

Any idea?

Thanks.

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