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Call Divert option

I am using UCCX and I wonder if I can create a script that will automatically divert the CRS to another number (other branch of our office) in case the whole call center is out-of-service. Please advise, thanks.

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Cisco Employee

Re: Call Divert option

Hi there,

if the outage is down to a failure on the IPCCX I hardly see your script going to be able to work, in that case I would set the Forward on No answer on the UCM side for the CTI Route Point that handles incoming IPCCX calls.

If the issue is down to problems with the location, you could sure implement an emergency script redirecting all calls to a different number.

Regards,

Riccardo

2 REPLIES
Cisco Employee

Re: Call Divert option

Hi there,

if the outage is down to a failure on the IPCCX I hardly see your script going to be able to work, in that case I would set the Forward on No answer on the UCM side for the CTI Route Point that handles incoming IPCCX calls.

If the issue is down to problems with the location, you could sure implement an emergency script redirecting all calls to a different number.

Regards,

Riccardo

New Member

Re: Call Divert option

Thanks very much for the reply.

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