Can somebody tell me what should ideally happen in the below given scenario?
We have two media/vxml servers. We have a ACE load balancer which sends calls to these two servers. When the customer call is sent to CVP for self service (VXML application) , if the VXML server is shut down (via the CVP OAMP) , should the call drop ? or survivability kicks in the gateway ?
What we saw is the call is dropped after 2-3 seconds of silence.
We see in the CVP PIM logs that " called party disconnect" event and ends the call. Similarly in the gateway we see the transport down message and discnnects the call. is this correct?
Is there any way to preserve this call and treat it?
If you had configured survivability then ideally that call should hit the survivabilty. Normally on the VXML Gateways survivability is not auto configured, we would need to configure accordingly depending on the requirement. If survivability is not configured then the call would disconnect
Additionally, could you please let us know the call flow for the self service in your setup
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.