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Call drop

Hi All,

We are facing call drop in one site. As soon as the call lands on CAD  its getting disconnected. ICM routes the call properly. We have checked the below conditions.

1. Calls through CVP and CUSP - FAIL

2. Calls going directly to CUCM through ICM - FAIL

3. EXtention to Extention call through CAD - FAIL

4. Extention to Extention call through IP Phones - Works Fine

Below is the error message we are gettin in JGW logs.

%JTAPI-JTAPI-7-UNK:(P1-ICMJtapi2) 3230/2 CallCtlTermConnDroppedEv SEP649EF334E437 [#1579] Cause:100 CallCtlCause:100 CiscoCause:16 FeatReason:12

20:22:36:087 PG2A-jgw1 Trace: 25497:  %JTAPI-JTAPI-7-UNK:(P1-ICMJtapi2) 3230/2 ConnDisconnectedEv 1848:PT_ECCC_INTERNAL:1 [#1580] Cause:100 CallCtlCause:0 CiscoCause:16 FeatReason:12

20:22:36:088 PG2A-jgw1 Trace: 25498:  %JTAPI-JTAPIIMPL-7-UNK:[com.cisco.icm.jgw.jtapi.JTapiObj@bf053f]delivering to callChangedEvent

20:22:36:088 PG2A-jgw1 Trace: ------- CallChangedEvent called with 2 events.

Any Idea why its failing?

Regards,

Adithya

1 REPLY

Call drop

https://supportforums.cisco.com/thread/2135658?tstart=0 

Are you two related? If so, can you consolidate everything in one thread?

david

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