I am writing a post call customer satisfaction survey script, which will be a subflow to the main customer service script. I would like to send the original call duration with the agent to the subflow, where I will then pass that and the survey answers to a database. I was looking at the Get Reporting Statistic step and could not find a call duration object. Is there such a thing built in or do I need to create variables and manually time the call from beginning to end using todayDate.getTime() in the beginning and end of the call? If the latter, where would I place them? One before the Set Contact Info (--Trigering Contact--, handled) and one after?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...