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New Member

Call External number from ICM script

Hi

I have a question.

i'm using Script Editor .

I don't know how call a external number from an ICM Script.

I have ccm 4.3.1, ICM 7.1.5

anyone can help me ????

thank you very much

Fabio

4 REPLIES
New Member

Re: Call External number from ICM script

Throw up a label and hard forward out that label out as you need.

Hall of Fame Super Silver

Re: Call External number from ICM script

Instead of hard coding the external number in dynamic label step in ICM script I prefer using a cti route point or cti port extension reference that is set to call forward all to the desired destination, this way if you have remote locations you can control which GW the call originates from by using appropriate CSS on that device.

HTH,

Chris

New Member

Re: Call External number from ICM script

Hi

thank you for your answer.

you were very helpful.

I tried both solutions, both works fine but i prefer the second one (with route point defined on CCM)

bye bye

Fabio

Hall of Fame Super Silver

Re: Call External number from ICM script

Excellent, please remember to rate all helpful posts so other can find it more useful.

Chris

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