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Call Flagging by Contact Center Agent in CAD\UCCE

I need a way for an agent to flag a call. If an agent has first call resolution the supervisor needs a way to track those calls.  Either in CAD or on the phone.

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One manual way would be to

One manual way would be to have your agent put some text in one of the PVs before the call ends, these will be written to the TCD.

Not sure if you can build a macro to do that through, it's been a while since I touched CAD.

david

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